Shipping Information
We're committed to delivering your premium eyewear safely and efficiently. Learn about our shipping policies, delivery times, and what to expect when you order from Gentle Monster Los Angeles.
🚚 Free shipping on all orders over $150 within the United States
Shipping Options & Rates
We offer multiple shipping options to meet your needs, from standard delivery to expedited shipping for urgent orders. All shipments include tracking information and insurance coverage.
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-7 business days | $9.99 (Free over $150) | ✓ Included |
| Express Shipping | 2-3 business days | $19.99 | ✓ Included |
| Priority Overnight | 1 business day | $39.99 | ✓ Included |
| Saturday Delivery | Next Saturday | $24.99 (additional) | ✓ Included |
Order Processing Timeline
Order Placed
Your order is received and payment is processed. You'll receive an order confirmation email within minutes.
Quality Check
Each item undergoes careful inspection and quality verification before packaging.
Secure Packaging
Your eyewear is carefully packaged in protective materials with our signature presentation.
Shipped
Your order ships and you receive tracking information to monitor delivery progress.
International Shipping
We ship worldwide to bring you the finest in designer eyewear. International orders may be subject to customs duties and taxes based on your country's import regulations.
| Region | Delivery Time | Shipping Cost | Customs & Duties |
|---|---|---|---|
| Canada | 7-12 business days | $19.99 | Customer responsibility |
| Europe | 10-15 business days | $29.99 | Customer responsibility |
| Asia-Pacific | 7-14 business days | $24.99 | Customer responsibility |
| Rest of World | 15-21 business days | $39.99 | Customer responsibility |
Shipping Policies
Processing Time: All orders are processed within 1-2 business days. Orders placed after 2 PM PST or on weekends will be processed the next business day.
Shipping Address: Please ensure your shipping address is accurate and complete. We cannot be responsible for packages delivered to incorrect addresses provided by the customer.
Signature Confirmation: Orders over $500 require signature confirmation upon delivery for security purposes.
Weather Delays: Severe weather conditions may cause shipping delays. We'll keep you updated if your order is affected.
Holiday Shipping: During peak holiday seasons, processing and delivery times may be extended. We recommend ordering early for guaranteed holiday delivery.
Shipping FAQ
Address changes can only be made within 2 hours of placing your order and before it enters processing. Please contact our customer service team immediately if you need to modify your shipping address.
We can ship to P.O. boxes for standard shipping only. Express and overnight shipping require a physical address due to carrier requirements.
All shipments include insurance coverage. If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We'll work with the carrier to resolve the issue and ensure you receive your order.
Yes, all international orders include tracking. However, tracking information may be limited once the package enters your country's postal system. We'll provide both the U.S. tracking number and any available international tracking information.
We offer same-day delivery within Los Angeles for orders placed before 12 PM. This premium service is available for $29.99 and includes white-glove delivery service.
Need Shipping Assistance?
Our customer service team is here to help with any shipping questions or concerns.
Contact Shipping Support