Terms & Conditions

1. Acceptance of Terms

By accessing and using the Gentle Monster Los Angeles website ("Site") and purchasing our products, you accept and agree to be bound by the terms and provision of this agreement. These Terms & Conditions govern your use of this website and your relationship with Gentle Monster Los Angeles.

If you do not agree to abide by the above, please do not use this service. We reserve the right to modify these terms at any time without prior notice. Your continued use of the Site after any changes indicates your acceptance of the new terms.

2. Product Information and Availability

We strive to display our premium designer sunglasses and eyewear as accurately as possible. However, we cannot guarantee that your device's display of colors or product details will be completely accurate.

Product Specifications

• All product descriptions, images, and specifications are provided for informational purposes
• Colors may vary slightly due to monitor settings and lighting conditions
• Product availability is subject to change without notice
• We reserve the right to discontinue products at any time
• Limited edition items are subject to availability and may have purchase restrictions

3. Ordering and Payment

When you place an order with Gentle Monster Los Angeles, you are making an offer to purchase products under these terms and conditions. We reserve the right to accept or decline your order for any reason.

Order Confirmation

You will receive an order confirmation email once your payment has been processed successfully. This email serves as acknowledgment of your order but does not constitute acceptance of your offer to purchase.

4. Pricing and Promotions

All prices are displayed in US Dollars and are subject to change without notice. We reserve the right to modify prices at any time, but price changes will not affect orders that have already been confirmed.

Promotional Terms

• Promotional codes and discounts cannot be combined unless specifically stated
• Promotions are valid for a limited time and may be discontinued without notice
• Promotional pricing may not apply to all products or collections
• Previous purchases are not eligible for price adjustments due to promotional pricing

5. Shipping and Delivery

We offer shipping to various locations as specified on our shipping information page. Delivery times are estimates and may vary based on your location and product availability.

Shipping Responsibilities

• Risk of loss and title for products pass to you upon delivery to the carrier
• You are responsible for providing accurate shipping information
• Delivery delays due to incorrect addresses may result in additional charges
• International orders may be subject to customs duties and taxes
• Signature confirmation may be required for high-value orders

6. Returns and Exchanges

We want you to be completely satisfied with your Gentle Monster Los Angeles eyewear. Please refer to our detailed Return & Exchange Policy for complete information about returns, exchanges, and refunds.

Return Conditions

• Products must be returned in original, unworn condition
• Original packaging and accessories must be included
• Custom or personalized items may not be eligible for return
• Return shipping costs may apply unless the return is due to our error

7. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Gentle Monster Los Angeles or its content suppliers and is protected by international copyright laws.

Trademark Information

Gentle Monster Los Angeles and all related trademarks, service marks, and trade names are proprietary to our company. You may not use these marks without our prior written permission.

8. User Accounts and Security

To access certain features of our website or to make purchases, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information.

Account Responsibilities

• Provide accurate and complete information when creating your account
• Maintain the security of your password and account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

10. Limitation of Liability

To the fullest extent permitted by law, Gentle Monster Los Angeles shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Warranty Disclaimer

Our products are provided "as is" and "as available" without any representation or warranty, whether express, implied, or statutory. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

12. Severability and Waiver

If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will remain in full force and effect.

Our failure to enforce any right or provision of these Terms & Conditions will not constitute a waiver of future enforcement of that right or provision.